At Bitasha, we strive to ensure that every product is thoroughly inspected before it is shipped. Please read this policy carefully before placing an order.
1. Order Cancellation
Orders may be cancelled within 48 hours of placing the order, provided the order has not yet been shipped.
Once an order has been shipped, it cannot be cancelled.
If an order is cancelled before shipment, any amount paid will be refunded to the original payment method.
2. Returns
Non-Electronic Products
Bitasha does not accept returns for non-electronic products, including but not limited to:
- Koshh Metal Seed Plates
- Metal accessories
- Other non-electronic products
Please ensure that you have selected the correct product before placing your order.
Electronic Products
Electronic products are not eligible for return due to change of mind, accidental purchase, or compatibility issues after delivery.
Electronic products are covered under their respective product warranty. If your product develops a manufacturing defect during the applicable warranty period, Bitasha will assist you in accordance with the product’s warranty policy.
3. Dead on Arrival (DOA)
A product is considered Dead on Arrival (DOA) if it:
- Does not power on upon first use; or
- Arrives with visible transit damage.
To qualify for a DOA claim:
- Bitasha must be notified within 24 hours of delivery.
- Clear photographs and/or videos of the issue must be provided.
- The product must not be disassembled, repaired, or modified before inspection.
Once the issue is confirmed, Bitasha will, at its discretion:
- Repair the product;
- Replace the product; or
- Issue a refund if repair or replacement is not reasonably possible.
Bitasha will bear shipping costs both ways for confirmed DOA cases.
4. Warranty Claims
Where a product includes a manufacturer’s or Bitasha warranty, warranty claims will be handled in accordance with the warranty terms published for that product.
Warranty claims may require the product to be returned to Bitasha for inspection before repair, replacement, or refund is approved.
5. Refunds
Refunds are issued only under the following circumstances:
- An order is cancelled before shipment;
- A confirmed DOA product cannot be repaired or replaced; or
- A valid warranty claim cannot reasonably be resolved through repair or replacement.
Approved refunds will be processed to the original payment method. Processing times may vary depending on your payment provider.
6. Items Not Eligible for Refund or Replacement
Bitasha will not provide refunds or replacements for products that have been damaged due to:
- Misuse or negligence;
- Incorrect installation or operation;
- Use of incompatible or third-party power supplies (where applicable);
- Physical damage, impact, liquid exposure, corrosion, or contamination;
- Unauthorized repairs or modifications;
- Unsupported firmware or software modifications;
- Overclocking or operation outside published specifications;
- Normal cosmetic wear and tear.
7. Inspection
All returned products are inspected before any warranty claim is approved.
If the reported issue cannot be reproduced or is found to be outside warranty coverage, the product may be returned to the customer or repaired on a paid basis after approval.
8. Return Shipping
For confirmed DOA claims, Bitasha will bear shipping costs both ways.
For warranty claims, customers are responsible for shipping the product to Bitasha. If the warranty claim is approved, Bitasha will bear the cost of return shipping within India.
Shipping charges for out-of-warranty repairs are the responsibility of the customer unless otherwise agreed.
9. Contact Us
To request a cancellation, report a DOA product, or initiate a warranty claim, please contact us with:
- Order Number
- Product Name
- Description of the issue
- Photographs and/or videos (where applicable)
- Contact details
Bitaxe Warranty Policy
60-Day limited hardware warranty — we offer a 60-day limited hardware warranty for Bitaxe miners.
What is covered
- Defects in PCB assembly, soldering, and workmanship.
- Failure of the ASIC, ESP32, voltage regulation, fan, or OLED during normal operation.
- Units that are dead or materially defective on arrival.
- Failure of the included power supply.
- Repair first; replacement when repair is impractical; refund only when neither remedy is reasonable.
What is not covered
- Usage of incorrect or third-party PSU.
- Physical damage, liquids, corrosion, and conductive contamination.
- Unauthorized soldering or board repair.
- Use of unsupported firmware.
- Block rewards, pool payouts, uptime, or profitability.
- Cosmetic wear and tear.
- Damage caused due to overclocking.
